No 911 call is left waiting.
OmniCall answers every call with AI, resolves the ones that are not emergencies, and becomes your operator’s copilot on the real ones.
Dozens of calls come in at the same time.
And a real emergency may be waiting in the queue.
OmniCall answers them all, on the first ring.
Every call gets its own line. Nobody hears a hold tone.
It resolves the non-emergencies on its own.
Pranks, questions, misdials. Closed and logged.
On emergencies, it is your operator’s copilot.
It transcribes, fills the CAD, detects sounds and emotions, and suggests the next question per your protocol.
Your operator does five things at once. On every call.
Listen
To someone panicking, who is sometimes hard to understand.
Ask
The right questions, in the right order.
OMNICALL HELPSType
Everything into the CAD, by hand, while talking.
OMNICALL DOES IT FOR YOUInterpret
What is really happening.
OMNICALL HELPSCoordinate
Dispatch and units in the field.
Every second your operator spends typing is a second they are not listening. That is where details get lost.
OmniCall in one minute.
VIDEO EXPLAINEROmniCall listens alongside your operator and handles everything else.
Your operator stays with the caller. OmniCall does the manual work.
Your operator doesn’t type. They listen.
Every word of the call appears on screen as it is spoken, with 97% accuracy.
The CAD fills itself while the call happens.
Compatible with the system you already have: Tyler, Hexagon, Motorola or your state’s own.
It hears what the caller doesn’t say.
It detects gunshots, screams, breaking glass and vehicle impacts, and the caller’s fear, panic or anger.
The next question, the next step.
It guides your operator through the protocols your state already uses: urgency classification and recommended dispatch. Auditable and documented.
Any language, no interpreter.
The caller speaks their language. Your operator reads in Spanish. And when the operator replies, the caller hears a natural voice in their own language.
Answer first. Filter out the non-emergencies.
OmniCall answers every call instantly. Non-emergencies are resolved and closed with a reason. Real ones reach your operator with everything ready.
- Every call is logged and auditable
- The caller never hears a hold tone
- Real emergencies go to a human immediately
It connects to what you already have.
It integrates with your current telephony.
Tyler, Hexagon, Motorola or your state’s system.
In the cloud or in your own command center.
It doesn’t replace them. It empowers them. A human stays in charge.
What your operator gains every shift.
Fewer non-emergency calls, less time typing and more attention for the people who need it.
fewer calls to handle
OmniCall resolves the non-emergencies. Your operator only gets the real ones.
typing during the call
The CAD fills itself. Your operator listens the whole time.
time per call
From the first ring to dispatch, with information captured in real time.
of calls documented
Transcription, classification and dispatch on record. Auditable and defensible.
What changes on every call.
In an emergency, nobody should have to press menu options. With OmniCall, the caller speaks naturally from the first second.
| Capability | OmniCall | Operators only | Phone menu (IVR) |
|---|---|---|---|
| Built for emergencies | |||
| Natural conversation, no keypad menu | |||
| Answers every call instantly | |||
| Resolves non-emergencies | Partial | ||
| Live transcription | |||
| Fills the CAD itself | |||
| Detects sounds and emotions | Depends | ||
| Translates both ways | Interpreter | ||
| Protocol guidance | Manual | ||
| A human decides on emergencies |
Try it two ways.
No changes to your infrastructure and no disruption to operations. Immediate results.
With your recorded calls
You give us 10 calls with known outcomes, we replay them as if they were live, and you see how OmniCall handles them.
- Transcription and filled CAD
- Protocol-based suggested questions
- Detected sounds and emotions
With your operators, live
We give you a phone number and the system ready for your operators to use and run their own tests.
- Dedicated test line
- Operator console ready to use
- Tests with the scenarios you choose
FAQ
OmniCall is an AI system for 911 emergency call centers, by Axentra Solutions. It answers every call instantly, resolves the ones that are not emergencies and, on real emergencies, works as the operator’s copilot: it transcribes live, fills the CAD, detects sounds and emotions, translates both ways and suggests the next question per protocol.
No. It empowers them. On every real emergency, the operator stays in charge of the call and makes the decisions.
Yes. It integrates with your current telephony and CAD, whether Tyler, Hexagon, Motorola or your state’s own system.
Live transcription is 97% accurate.
The caller speaks their language and your operator reads the translation in Spanish. When the operator replies, the caller hears a natural voice in their own language. No interpreter, no transfers.
It can run in the cloud or in your own command center.
There are two ways. With your recorded calls: you give us 10 calls with known outcomes and we replay them as if they were live. Or with your operators, live: we give you a phone number and the system ready for them to run their own tests. Either way, nothing changes in your infrastructure.
Every second, back on the caller.
Request a pilot with your calls.
Our sales team will contact you.